Lovehoney - Updates On Deliveries And More

For many who enjoy finding items that bring a little extra joy to their private moments, Lovehoney has, in a way, become a household name. It is a place where many people look for things that add a spark to their intimate lives. We know that when you are looking for these special items, you want to feel a sense of trust and ease with the place you are getting them from. That feeling of comfort, you know, is something we really value. We often hear from folks on message boards, for instance, sharing their personal recommendations for certain types of items they have found helpful, which shows just how much this community means to people. It is, basically, about connecting with what makes you feel good.

Keeping you in the loop about what is happening behind the scenes, especially regarding how your items make their way to you, is something we care a lot about. As a matter of fact, we have been working on making things even smoother for everyone. You might remember, for instance, that we started working with Evri as a way to get your orders to you last year. That was a big step for us, and it was all about making sure your experience was as straightforward as possible. We are always, you see, looking for ways to get better at what we do, and a big part of that means letting you know about any changes that come up.

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This week, as it happens, some of you may have already noticed some fresh adjustments to our delivery services. These changes are meant to make shipping to our customers in the UK even more efficient. We are also, quite naturally, thinking about how we can make every part of your experience with us as pleasant as possible, from when you first look for something to when it arrives at your door. We want to be sure you are always informed about these kinds of updates, and that is why we are sharing these thoughts with you now.

Table of Contents

• What's New with Your Lovehoney Deliveries?
  • Improving Your Lovehoney Shipping
• How Does Lovehoney Keep You Informed?
• When Can You Expect a Reply from Lovehoney?
  • Connecting with Lovehoney Customer Care
• What's the Deal with Lovehoney Return Labels?
• Exciting Developments in the Lovehoney Community
  • Lovehoney's New Canadian Presence
  • Getting Your Lovehoney Catalogues

What's New with Your Lovehoney Deliveries?

We know that getting your items to you quickly and without any fuss is something that truly matters. So, we have been putting a lot of thought into how we handle getting your purchases from our place to yours. You might remember, for instance, that we started working with Evri, a delivery service, just last year. That decision was all about trying to make things simpler and more reliable for everyone who shops with us. We are always, you see, looking at ways to make the process of receiving your items as smooth as possible. It is a continuous effort, and we are pretty much always trying to make things better for you.

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Improving Your Lovehoney Shipping

This past week, as a matter of fact, we put some new steps in place to make our shipping services even better, especially for our customers here in the UK. Some of you might have already noticed these changes when your recent orders arrived. We are always, you know, looking for ways to fine-tune how we get things to you, and this was one of those times. There have been a few instances where items arrived a couple of days past their expected date, and we are working hard to make sure those situations become less common. It is all about trying to make sure your Lovehoney items get to you when you expect them.

How Does Lovehoney Keep You Informed?

Keeping you in the know is something we genuinely believe in. As we keep growing and finding ways to do things better, we want to make sure that you are always up to date with what is happening. We feel it is only fair that you hear about these things from us. For example, you might remember that we ran a survey a little while ago, asking for your thoughts and ideas. That was one way we tried to get a sense of what was on your mind. We also, you know, try to share important news as it comes up, like the press release from August 12, 2021, which announced that WOW Tech Group and Lovehoney were coming together to form The Lovehoney Group (LHG). This kind of sharing, we think, is important.

When Can You Expect a Reply from Lovehoney?

Sometimes, when you have a question or a concern, getting a quick response is pretty important. We have heard from some of you who have wondered about how long it takes for our customer care team to get back to you. For instance, there was a situation where someone emailed us about something, and a month went by without a reply. That is, clearly, not the kind of experience we want anyone to have. We understand that when you reach out, it is usually about something that matters to you, whether it is about an order that is a couple of days past its expected arrival or something else entirely.

Connecting with Lovehoney Customer Care

When you need to get in touch with our team, perhaps about an order you placed, like for a "better half" item where you clicked to search in her sizes, and then realized you needed to talk to someone within an hour of confirming your order, we want that process to be as smooth as possible. It is, basically, about making sure your questions are heard and addressed. We are always working on improving how quickly we can get back to everyone who reaches out. Your thoughts and concerns, you see, are truly important to us, and we are listening to what you have to say about getting help when you need it.

What's the Deal with Lovehoney Return Labels?

We have had some discussions in the past about how we handle things like return labels. It turns out, for instance, that Lovehoney prints and sends out a very, very large number of these labels each year, perhaps around a million. The thing is, only a tiny fraction of those labels actually get used for returning items. This situation, in a way, brings up some questions about how we can be more thoughtful with our resources. It is something that we have been looking at, and we are trying to find ways to make this process more efficient and less wasteful. We are always, you know, looking for ways to do things better for everyone, including the planet.

Exciting Developments in the Lovehoney Community

There is always something new happening, and we are pretty excited to share some of the latest happenings with you. We know that for many of you, being part of the Lovehoney community means getting access to new products and services as they become available. It is, in some respects, about growing together and making sure that more people can experience what we offer. We are always, you know, looking for ways to connect with more people and make our offerings available to a wider audience.

Lovehoney's New Canadian Presence

You have no idea, perhaps, how much excitement there is about this next piece of news! Lovehoney has just opened up a brand new website specifically for our friends in Canada. This is, basically, a really big step, and we just wanted to take a moment to let you know that such a thing now exists. It means that people in Canada can now have a much smoother and more direct experience when they are looking for items from us. We are, you see, always looking for ways to make our items available to more people, and this is a pretty significant way to do that.

Getting Your Lovehoney Catalogues

For those of you who have recently signed up for our mailing list, you might have seen that we mention printing two catalogues every year. It is, of course, a good question to ask when exactly these are printed and sent out, as the mailing list information does not quite clarify the timing. So, just out of interest, you know, we want to let you know that we typically get these ready at certain times of the year. We are always trying to make sure that the information we share with you is as clear as possible, and we appreciate you asking about things like this. It helps us make sure we are providing the details you are looking for.